On Time Contractors, Inc (OTC) is a fourth generation builder/remodeling company serving the Twin Cities, MN and surrounding areas. Most of the core business of the company includes new construction, finishing basements, building additions and porches. Our mission is to provide affordable quality crafstmenship and outstanding customer service along with the timely completion of all projects.
The core competencies of the business are providing high quality labor and materials while offering full two year warranty on (remodels, plumbing, HVAC, electric) and 10 years structural warranty. At the same time OTC provides outstanding customer service by immediate response to its clients' needs. Unlike other remodeling contractors OTC does not make profit from selling materials to the customers. Instead, it is strongly believed that letting the customers purchase something that they want at the discounted, builder's price generates a feeling of gratitude from our customers which gets resulted in the high volume of the customer referrals; 80-85% of our business is coming from our customers' referrals and good word of mouth that spreads around in the neighborhood while work is in progress. From the first step of estimating OTC's attention to the details gives the company a competitive edge. First an estimator listens to the customer's needs, than gives him/her options according to the building codes as well as provides information regarding newer trends in the interior/exterior design. Also the company helps homeowners to analyze the project from the resale value perspective in order to get a better return on the investment while satisfying the wants.
Another fact that differentiates OTC is that the company hires subs mostly for the type of work that requires special licensing (mechanical, plumbing and electrical for remodel) the rest of work is done by our employees. “Why would you do that?”, is a question often asked by prospective clients during estimates. And the answer is simple: because we are proud of what we do, we care about the job. Our guys are the ones who do everything from start to finish, thus they do it right the first time. Having everything done by company's members makes OTC less dependable on outsourcing, results in better finished product and exact proposed completion date. Overall customers' satisfaction with the OTC is 9.5 out of 10. The company can deliver the services in a more timely and professional manner than most of the remodeling companies. Moreover, all projects completed by us are daily supervised by the owner, and quality along with the reasonable price is our strongest marketing point. We accept major credit cards and offer financing. We are a Member of Better Business Bureau, Builders Club, NARI and Service Magic. Please feel free to contact us with comments/ questions or set up the time for an estimate and design consultation.
Sincerely
Pavel Sakurets
Project Manager
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